Capt. Olding,

Thank you for bringing to my attention the details of your recent situation and difficulties with the new Requisitions Department structure. Please let me assure you that we are fully aware of the differing issues faced by staff at frontier outposts. It is exactly for this reason that the Requisitions Department has been further subdivided into the teams in which it now resides, to ensure the officers dealing with requisitions are able to devote their time and resources accordingly.

I refer you to Starfleet Command Memo 883765E-Q6R-1A, entitled 'Starfleet Command Requisition and Supplies - A New Look', dated Stardate 4981146.76, which covers all the recent structural changes in detail. This memo was distributed to all commanding officers for their information. We do appreciate, however, that starship captains and station commanders are busy people who may not have time to read a 115 page Memo, and have produced a second, leaflet-style copy, which I have attached.

As to your immediate concerns, I have spoken to my colleagues who have provided me with the following information:

1) The inventory in the 'Getting Started In Your New Space Station' pack contains an error. The additional 240 sachets of Tomato Ketchup (Red) are no longer part of the basic starter kit, but are only included in the 'Luxury' version which, according to our records, you did not order. This is due to a successful petition by the Ckorrefektians who, as I'm sure you are aware, have a deeply rooted ingrained fear of the colour red, as well as tomatoes. As you yourselves have discovered, Starfleet issue BBQ Sauce (Brown) is a suitable substitute, but unfortunately at the time of delivery of your order discussions and testing of this were still ongoing. I am sure you will be pleased to know that in future, all Basic 'Getting Started In Your New Space Station' packs will contain 240 sachets of BBQ sauce. We would be happy to send you 240 sachets of tomato ketchup as compensation for this error.

2) I regret to inform you that replacement gravity generators will take at least six weeks to arrive at your location as we have to first order them from an external supplier, who are currently experiencing difficulties with their delivery company, and as such is out of our control. We thank you for your understanding in this matter. In the mean time we suggest you avoid using these areas as much as possible. Perhaps you would like to open a discussion with the Starfleet Corps of Engineers as to possible interim solutions to this problem.

3) Regarding the additional four (4) crates of industrial-grade cleaning fluid you have asked to be attached to this order, I am pleased to be able to say that this will be no problem at all. However, since this order now consists of gravity generators which will not be available to be sent to you for six weeks and we are, unfortunately, unable to split orders to send at different times it might save time if you raised a separate order for these, which would need to go through the Station Two Requisitions Team. I have copied this to that team so they will be ready and waiting for your order when it arrives.

I trust this will help alleviate your concerns, and I am fully confident that now your issues have been raised with the correct team, they will be dealt with swiftly and efficiently.

Yours,

Commodore Horman
Officer in Charge, Starfleet Requisitions